Refund and Returns Policy

No Returns Policy

At Hair Spice, we are committed to providing high-quality hair care products and ensuring that our customers receive authentic and carefully handled items.

Please note that all sales are final. Once a purchase has been completed, we do not accept returns, exchanges, or refunds.

Because our products are personal care items, we encourage all customers to carefully review product descriptions, sizes, and details before completing their purchase.

Order Verification

Customers are advised to confirm the following before placing an order:

Product name and description
Product quantity
Delivery details
Payment information

Once an order has been successfully placed and processed, it cannot be modified or cancelled.

Damaged or Incorrect Orders

In the rare event that you receive a product that is damaged during delivery or different from what was ordered, please contact our customer support team within 24 hours of receiving the order.

To help us resolve the issue quickly, kindly provide:

Your order number
Clear photos of the product received
A brief description of the issue

Our team will review the request and determine the appropriate resolution.

Exchange

Customers are eligible for an exchange within 24 hours of receiving their order. To qualify, the item must be returned in their original condition, unused, unopened, and with all original packaging intact. Products that are damaged, opened, or not returned in the same state as delivered will not be eligible for exchange.

Customer Responsibility

Customers are responsible for ensuring that all order information provided during checkout is accurate. Hair Spice is not responsible for delivery issues caused by incorrect addresses or contact details provided by the customer.